Privacy Policy

Effective Date: May 25, 2025

At Awexia Ltd we value your privacy and are committed to keeping your personal information protection and practicing high level data privacy standards. This Privacy Policy outlines the manner in which we gather, use, store and protect your information when you visit our site, sign up for an account, make an order or otherwise use our services. Protecting the personal information and handling it appropriately. You agree to the use of our website, according to the procedures described in this Privacy Policy.

1. Information We Collect

We may gather a variety of data to offer and enhance our service.

Personal Information

We may collect the following information when you place an order, make an account, subscribe to our newsletter or contact us:

  • Full Name
  • Email Address
  • Phone Number
  • Billing Address
  • Shipping Address
  • Payment Information
  • Account Login Information
  • Non-Personal Information
  • Certain information may be automatically collected such as:

Non-Personal Information

  • Browser Type
  • Device Information
  • IP Address
  • Pages Visited
  • Time Spent on Website
  • Referral Sources
  • Cookies and Tracking Data

This information helps us improve website performance and user experience.

2. How We Use Your Information

We use collected information for legitimate business purposes, including:

  • Ordering and delivery of orders.Order processing and delivery.
  • Providing customer support
  • Order confirmations & shipping notifications
  • Improving website functionality
  • Personalizing customer experiences
  • Fraud and unauthorized activities are prevented.
  • Responding to customer inquiries
  • Marketing and promotional communications (where permitted)

We only collect information necessary for these purposes.

3. Payment Security

Your payment data is a top priority for us.

All online transactions are made with a third party payment gateway that employs industry standard encryption technologies. We do not store complete payment card information on our servers.

Customers are advised to keep their account details confidential and report any possible unauthorized use of their accounts promptly to us.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience.

Cookies help us:

  • Remember user preferences
  • Maintain shopping cart information
  • Analyze website traffic
  • Improve website performance
  • Deliver relevant content and promotions

You may disable cookies through your browser settings; however, some website features may not function properly.

5. Sharing of Information

We respect customer privacy and do not sell personal information.

Information may only be shared with:

Service Providers

Trusted third-party partners who assist with:

  • Payment Processing
  • Shipping and Delivery
  • Website Hosting
  • Marketing Services
  • Customer Support

Legal Requirements

We may disclose information if required by law, court order, government authority, or to protect our legal rights.

6. Data Retention

We retain customer information only as long as necessary for:

  • Order Processing
  • Customer Support
  • Legal Compliance
  • Accounting Requirements
  • Business Operations

When information is no longer needed, reasonable measures are taken to securely delete or anonymize it.

7. Data Security

We implement commercially reasonable security measures to protect customer information from:

  • Unauthorized Access
  • Data Loss
  • Misuse
  • Alteration
  • Disclosure

While we strive to maintain secure systems, no online platform can guarantee absolute security.

8. Marketing Communications

Customers may choose to subscribe to newsletters and promotional communications.

You may unsubscribe from marketing emails at any time by:

  • By clicking on the unsubscribe link
  • Contacting customer support
  • Updating account preferences

Order-related communications will continue when necessary to fulfill purchases.

9. Third-Party Links

We may include links to third party websites on our website.

You are responsible for your own privacy, content and security of external websites. Users should read the privacy policies of third party websites they visit.

10. Children’s Privacy

There is no obligation to allow anyone under the age of 13 to use our site.

No personal information is collected of children, unless we are told; and we do not collect any information from children that we do not know is personal. Where such information is discovered we will take reasonable action to remove it.

11. Customer Rights

Depending on applicable laws, customers may have the right to:

  • Access personal information
  • Correct inaccurate information
  • Ask to have information removed
  • Withdraw consent for marketing communications
  • Ask for information regarding the processing of personal data.Ask for information on data processing operations.

Requests may be submitted through our customer support channels.

12. Updates to This Privacy Policy

This Privacy Policy may be changed from time to time to address any operational, legal or regulatory changes.

New versions will be uploaded to this page and have a new effective date.

If you continue to use the site after the changes have been posted, you are deemed to accept that Privacy Policy.

13. Contact Us

Any questions, requests or privacy concerns about this Policy or the use of your personal information, please reach out to Awexia Ltd via our website’s contact information. Our staff will be able to help you with questions concerning your personal data and your rights regarding privacy. Follow Awexia Ltd on Instagram to stay connected with us and learn more about our services and customer support.

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